Shipping & Returns
Straight answers on how fast, how much, and what to do if it isn’t right.
How fast and how much
Everything ships FedEx from our Lubbock warehouse. Pick your speed at checkout — the price you see there is the price, calculated live for your address.
- FedEx delivers Monday–Friday to street addresses. No P.O. boxes, and no weekend delivery even on 2-Day or Overnight.
- Your tracking number arrives the moment the label prints. It starts moving once FedEx picks up, usually later that day.
- Priority orders (2-Day and Overnight) jump the line in the warehouse.
- If something on your order turns out to be out of stock, we email you before anything ships.
- Game weeks and the holidays run hot. Processing can slip a day and FedEx can slip a day — we’ll keep you posted on the tracker.
When it doesn’t ship tomorrow
Pre-orders
A pre-order item shows its expected ship date on the product page, in your order confirmation, and on your tracker. That date comes from the manufacturer, and manufacturers move — so it can slide either way. If it changes, your tracker updates with it.
If the rest of your order is in stock, we won’t make it wait forever. When a pre-order is running long, we send your in-stock items ahead at no extra charge and the pre-order follows on its own. Every package gets its own tracking email.
Store pickup
Choose pickup at checkout and skip shipping entirely. Your order is pulled from the warehouse and sent to our Southwest location, typically within a day — it can take longer if we’re waiting on an item from another store. We’ll text you the moment it’s ready. Bring your order number and a photo ID.
Dropship items
Anything marked “Dropship” ships directly from the maker, usually in 2–3 weeks. The rest of your order ships from us as normal. Makers don’t give us tracking on these, so your tracker will show the dropship piece as “ships separately.”
Not right? Send it back.
You’ve got 30 days from purchase. If it’s unworn, unwashed, and still has its tags, we’ll exchange it or refund your original payment.*
*Excludes final-sale items — see the list below.
Start a return or exchangeTakes about two minutes. You’ll get a label and instructions on screen.
- 30 days from the date of purchase.
- Original condition: unworn, unwashed, tags on, original packaging. Stains, pet hair, or smoke and it’s coming back to you.
- Refunds go to the original payment method, about 10 business days after your return reaches us.
- Exchanges for a different size or color are the fastest path — start one in the portal and we hold the new item for you.
- Gifts: email us before you send anything back so we can set up merchandise credit instead of refunding the buyer.
Items marked Exchange Only on the product page can be swapped for another size or color but not refunded.
Arrived damaged?
Look the box over when it lands — crushed corners, tears, wet spots. If anything inside is damaged, email us a photo and your order number right away and keep the packaging. We file the claim with FedEx and get a replacement moving; you don’t chase anyone.
Mailing it yourself?
Use the portal if you can — it’s faster on both ends. If you’d rather ship on your own, pack it securely with the tags on, include your packing slip or order number, and note whether you want a refund or an exchange.
6033 45th St, Suite B
Lubbock, TX 79407
Quick answers
Where’s my order?
Everything from “being pulled” to “delivered,” with the FedEx map, is on the track page. No login — order number and email.
Can I change my shipping address?
Yes, right up until the shipping label prints. Open your order on the track page and use Change shipping address. Once a label exists the box is already moving, so that’s the cutoff.
Can I cancel?
Email or call us as soon as you can. If the order hasn’t been pulled yet we’ll cancel it on the spot. If it’s already on its way, just return it when it lands — you’ve got 30 days.
Tracking says “label created” but nothing’s moving.
That’s normal for the first few hours. The label prints when we pack your box; FedEx scans it when they pick up, usually later the same business day. If it hasn’t moved after two business days, reach out and we’ll chase it.
I need a different size. What’s fastest?
Start an exchange in the returns portal rather than a return. We hold the new size for you and it ships as soon as your return is scanned in.
Why do some items say “Exchange Only”?
Licensed sideline and hot-market pieces — most of the Adidas game day line — can be swapped for another size or color but not refunded. It’s marked on the product page before you buy.
Do you ship outside the lower 48?
Yes. Alaska, Hawaii and Puerto Rico ship FedEx like everywhere else — the rate shows at checkout. Military APO/FPO ships USPS Priority. International orders: place the order and we’ll email you the shipping cost to approve before it goes out.
Can I return an online order at one of your stores?
Bring it to any Red Raider Outfitter with your order number and the tags on, within 30 days. Same rules as online — final-sale items stay final sale.
Real people in Lubbock, Monday through Friday. orders@redraideroutfitter.com · (806) 507-6964