Refund policy
RETURNS & EXCHANGES
Our return policy is easy.
Items purchased online that are in their original condition and original packaging which have not been used, laundered, worn, or have stains, animal hair, or smoke damage (Cigarettes) and still have their original tags may be returned or exchanged within 30 days from date of purchase. All returns and exchanges must be accompanied by their original receipt of purchase. Approved refunds will be issued back to the original payment method.
To start a return, click here
There are no refunds or exchanges on hot market, date sensitive items, items with player’s numbers such as game day and bowl merchandise, jerseys, Kingsbury memorabilia or personalized custom items. For sanitary and health reasons, all facemasks are also final sale. All SALE items are a final sale.
Return process at-a-glance.
So you’re not thrilled with your order? Whatever the reason, simply return the item(s) within 30 days of purchase and we will exchange or refund back to the original payment method. Just enclose the item(s) in a secure package with the tag(s) attached and send with your packing slip/order confirmation back to our warehouse address that is on your order and at the bottom of the this page. Please include a note to let us know whether you are exchanging or returning the item(s) in your package so that we can process as quickly as possible.
Products damaged in shipment.
Carefully examine each package for damage. This includes tears in the boxes, crushed corners or edges, dents, open or wet boxes, torn bags, etc. If you receive an item that appears to be damaged in shipment, please notify our Red Raider Outfitter E-commerce team immediately so that we may file a claim with FedEx. You can email our customer service team (orders@redraideroutfitter.com) a picture of the damage and the order information so that a claim can be submitted. Please keep all packing and shipping cartons and materials while awaiting instructions for return or replacement. We will contact FedEx to file any claims that may be needed and contact you in the appropriate time frame as designated by FedEx.
Time needed for credit and return.
Please allow approximately 10 business days to process your return or exchange once it arrives at our facility. If you are exchanging or returning an item purchased for you as a gift, please contact Red Raider Outfitter for instructions on receiving merchandise credit BEFORE sending the item(s) back! Refunds can only be applied to the original form of payment.
Please send your returns and exchanges to:
Red Raider Outfitter
RETURNS
6033 45th St, Suite #B
Lubbock, TX 79407