Refund policy

RETURNS & EXCHANGES

Items purchased online may be returned or exchanged within 30 days of the date your order ships if they are in original condition: unworn, unwashed, undamaged, with original tags attached and original packaging. Items with stains, pet hair, or smoke odor cannot be accepted. Approved refunds are issued to the original form of payment. Final-sale items are excluded — see below.

To start a return or exchange: redraideroutfitter.com/pages/returns . It takes about two minutes and gives you a label and instructions on screen. Exchanges for another size or color are the fastest option: we hold the new item for you and ship it when your return is scanned in.

Final sale — no returns or exchanges: sale and clearance items; game day, bowl and championship gear; any non-jersey item with a player’s number; Mahomes memorabilia; custom and personalized items (including custom and NIL jerseys); hot-market and date-sensitive items; and any item priced under $15. Items marked Exchange Only on the product page may be exchanged for another size or color but not refunded. Jerseys (other than custom and personalized jerseys) are size exchange only: they may be exchanged for another size but not refunded.

Processing time: refunds and exchanges are processed within 2–5 business days after your return arrives at our facility. Refunds can only be applied to the original form of payment.

Gifts: if you are returning an item that was purchased for you as a gift, contact us before sending it back so we can arrange merchandise credit instead of refunding the purchaser.

Damaged in shipment: inspect your package on arrival. If an item is damaged, email a photo of the damage and your order number to orders@redraideroutfitter.com right away and keep all packaging while we file the claim with FedEx and arrange a replacement.

Mailing a return yourself: pack the item securely with tags attached, include your packing slip or order number, note whether you want a refund or an exchange, and send to:

Red Raider Outfitter — Returns
6033 45th St, Suite B
Lubbock, TX 79407

In-store returns: online orders may be returned at any Red Raider Outfitter store within 30 days with your order number and tags attached, subject to the same conditions and final-sale exclusions above.

Questions: orders@redraideroutfitter.com · (806) 507-6964