Track
your order
Every step, from the moment we pull it off the floor to the moment it lands on your porch. No login needed.
Bring your confirmation email or order number and a photo ID. We hold pickups for 7 days.
You'll sign in with a one-time code, then the order opens with the address change ready. Possible until the shipping label is created.
A shipping label has been created, so the address can no longer be changed here. Need it rerouted? Reply to your shipping email and we'll do what the carrier allows.
Questions?
Most orders leave the warehouse the next business day. Game weeks run hot — if something looks stuck for more than two business days, reach out and we'll chase it.
Where's my tracking number?
It shows up here and in your shipping email the moment the label is created. The carrier link goes live on the first scan, usually the same evening.
My order has a pre-order item. When does it ship?
The ship date is on the pre-order line above. Your whole order ships together once that item arrives — we don't split it unless you ask.
Can I change the shipping address?
Yes, until the shipping label is created. Sign in to your account, open the order, and use Change shipping address.
I chose store pickup. Where do I go?
RRO Southwest, 6816 Slide Rd, Suite #13, next to Spec's. Bring your order number and a photo ID.